Mental Wellness in the Digital Age: The Role of Telehealth in Mental Health Support
February 21, 2025
Telehealth has become a staple in how Australians access healthcare, offering convenience and accessibility. But like any part of our healthcare system, Medicare’s rules for telehealth are evolving. To ensure you can confidently use these services, let’s break down the key changes for 2025.
Understanding the “Relationship Rule” for Telehealth
One of the most talked-about aspects of Medicare telehealth is the requirement for an “established clinical relationship” with your doctor. This means you’ve typically had a face-to-face appointment at their clinic in the last 12 months. However, there are important exceptions.
- What’s Changing?
- As of July 1st, 2024, some of the temporary allowances for telehealth without a prior face-to-face visit are being adjusted. For example, telehealth sessions for non-directive pregnancy counselling will require that established relationship.
- On the other hand, Medicare is solidifying support for mental health telehealth. Meaning that mental health items will be made permanent and not require the pre existing relationship.
- Blood borne virus and sexual reproductive health items, will also be made permanent, and continue to be outside of the established clinical relationship rules.
- Why This Matters to You:
- These adjustments aim to maintain quality care while ensuring those who need it most can still access bulk billed telehealth.
- It’s crucial to know if your specific healthcare needs are affected by these changes.
MyMedicare: Your Key to Enhanced Telehealth Access
The MyMedicare program is becoming a central part of how Australians use telehealth.
- What MyMedicare Offers:
- Registering with MyMedicare can give you access to longer telehealth appointments, especially over the phone.
- It strengthens your connection with your regular GP, leading to better, more coordinated care.
- Increased bulk billing incentives for longer telehealth consultations are available for children, pensioners, and concession card holders who are registered with the myMedicare program.
Staying Up-to-Date: Your Information Checklist
Medicare rules can be complex, so relying on trustworthy sources is essential.
- Where to Find Reliable Information:
- MBS Online: For the most current details on Medicare benefits.
- Department of Health and Aged Care: For official policy updates.
- Services Australia: For practical guidance on using Medicare.
- Your GP’s Office: Your local general practice will be able to provide information relating to their specific billing practices, or call our reception team for general advice on what can be bulk billed through our platform.
Key Takeaways for You:
- Telehealth is a permanent part of Australia’s healthcare system.
- The “established relationship” rule is evolving, so stay informed.
- Always confirm billing practices with your healthcare provider.
By staying informed, you can confidently navigate the evolving telehealth landscape and ensure you receive the care you need.
