Our Telehealth Services

Get convenient telehealth GP services online, including medical certificates, prescriptions, specialist referrals, and pathology/radiology requests. Please note, we can't provide restricted medications, chronic disease management plans, or workers' compensation paperwork. Contact us with any questions.

Our online doctors are highly qualified, Australian-registered GPs. They hold Fellowships with the Royal Australian College of General Practitioners (RACGP) and are registered with AHPRA, ensuring you receive expert care you can trust.

We offer both bulk-billed and private consultations. Bulk billing is available for eligible patients. Private consultation fees start from $49 on weekdays and $69 on weekends and public holidays. Medicare rebates may apply.

We offer bulk billing (no gap fee) for specific patient groups: - Children under 12 months.
- Patients experiencing homelessness: Must hold a valid Concession Card. - Mental Health Care Plan consultations: Must hold a valid Concession Card. - Sexual Health Consultations: must have a Concession Card. - Pregnancy: must have a concession card.If you meet the above criteria but do not have a Concession Card, we can process your Medicare claim directly with Medicare. You will receive an approximate rebate of approximately $41 in your bank account.

To secure your bulk-billed appointment, we require credit card details. Your card will only be charged if you are not eligible for bulk billing or if you do not attend your appointment. A non-attendance fee of $20 (weekdays) or $40 (weekends) applies in these cases.

Medicare rebates are available for the following consultations: - Patients experiencing homelessness: $41 rebate. - Sexual health consultations: $41 rebate. - Pregnancy Consultations: $41 rebate. - Mental Health Care Plan consultations: $100 rebate. - Mental health consultations over 20 minutes: $80 rebate.For all other consultations, a Medicare rebate is not available. We can submit your claim to Medicare on your behalf, or you can claim directly using your receipt.

After each consultation, you'll receive a receipt. Please check with your health insurer to see if you're eligible for a rebate under your policy.

We can provide prescriptions for a range of conditions, including infections (such as UTIs), contraception, blood pressure, cholesterol, diabetes, and smoking cessation. We do not prescribe addictive medications, restricted medications (including S4D and S8 drugs), certain sleeping or pain medications, or specific weight loss medications.

Our online doctors can assess your eligibility for COVID-19 antiviral medications and prescribe them if appropriate.